General Terms and Conditions of Sale

The general terms and conditions were last updated on April 16, 2025

1. Introduction

These general terms and conditions apply to this website and the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any product or service you receive from us. If any provisions of additional contracts conflict with provisions of these general terms and conditions, the provisions of these additional contracts will prevail.

2. Mandatory

By registering on this site, accessing it, or using it in any other way, you hereby agree to be bound by the general terms and conditions set forth below. The mere use of this website implies knowledge and acceptance of these general terms and conditions. In certain specific cases, we may also ask you to give your explicit consent.

3. Electronic Communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, publications, and other communications that we provide to you electronically meet any legal requirement, including but not limited to the requirement that such communications be made in writing.

4. Intellectual Property

We or our licensors own and control all copyright and other intellectual property rights on the website and the data, information, and other resources displayed or accessible on the website.

4.1 All Rights Reserved

Unless specific content dictates otherwise, no license or other rights are granted to you under any copyright, trademark, patent, or other intellectual property rights. This means that you will not use, copy, reproduce, perform, display, distribute, integrate into an electronic medium, modify, reverse engineer, decompile, transfer, download, transmit, monetize, sell, merchandise, or commercialize any of the resources on this website in any form without our prior written permission, except and only to the extent otherwise stipulated in mandatory legal regulations (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in electronic form to others who may be interested in visiting our website.

6. Third-Party Property

Our website may include hyperlinks or other references to third-party websites. We do not monitor or review the content of third-party websites linked to this website. Products or services offered by other websites are subject to the applicable terms and conditions of those third parties. Opinions expressed or materials appearing on these sites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or content of these sites. You assume all risks associated with the use of these websites and any third-party services. We will not accept any responsibility for any loss or damage, whatever the cause, resulting from the disclosure of your personal information to third parties.

7. Responsible Use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these general terms and conditions, any additional contracts with us, and applicable laws and regulations, as well as generally accepted online practices and industry guidelines. You must not use our website or services to use, publish, or distribute any material that consists of (or is linked to) malicious software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may open an account on our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secure access to our website or services with any other person. You must not allow any other person to use your account to access the website as you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account closure, you will not attempt to open a new account without our permission.

9. Idea Submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have previously signed an agreement regarding intellectual property or a non-disclosure agreement. If you disclose it to us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media.

10. Termination of Use

We may, at our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the website or any service therein. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuation of your access or use of the website or any content you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any content you have contributed to or relied upon are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

11. Warranties and Liability

Nothing in this section will limit or exclude any implied warranty by law that it would be unlawful to limit or exclude. This website and all its content are provided "as is" and "as available" and may contain inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, express or implied, regarding the availability, accuracy, or completeness of the content. We do not warrant that:

• this website or our content will meet your needs;
• this website will be available uninterrupted, timely, secure, or error-free.

Nothing on this website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you need advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability regarding any matter for which it would be illegal or unlawful for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss or corruption of data, software, or databases, or loss or damage to property or data) suffered by you or any third party, resulting from your access to or use of our website.

Except to the extent that any additional contract expressly states otherwise, our maximum liability to you for any damages arising from or related to the website or any products and services marketed or sold through the website, regardless of the form of action imposing liability (whether in contract, equity, negligence, willful conduct, tort, or otherwise) will be limited to the total price you paid us to purchase such products or services or use the website. This limit will apply globally to all your claims, actions, and causes of action of any kind and nature.

12. Right of Withdrawal

In accordance with Articles L221-18 and following of the Consumer Code, the consumer Client has a period of fourteen (14) days to exercise their right of withdrawal, without having to justify their decision. This period runs: for sales of goods (parts, ECUs), from the day of receipt of the goods by the Client or by a third party designated by them; for services (repair, remapping, cloning), from the day of the conclusion of the contract.

12.1 Exercise of the Right

To exercise their right of withdrawal, the Client notifies their decision by means of an unambiguous statement, by email to contact@incarline.com or by postal mail (Incarline, Espace Commercial Le Méridien, Route de Montpellier, 34700 Lodève), before the expiration of the period. They may use the standard form reproduced in 12.6, although this is not mandatory.

12.2 Return of Goods

The Client returns the goods to Incarline without undue delay and at the latest fourteen (14) days after communicating their decision to withdraw. Return costs are covered by Incarline, which provides the Client with a prepaid shipping label upon request. The goods must be returned complete, in their original condition, allowing for resale.

12.3 Refund

Incarline refunds the Client the total amount paid, including delivery costs, without undue delay and at the latest fourteen (14) days from the day it is informed of the decision to withdraw. The refund may be deferred until recovery of the goods or until the Client has provided proof of shipment. It is made using the same payment method as the initial transaction, unless the Client expressly agrees to another method.

12.4 Exceptions

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for: goods made to the Client's specifications or clearly personalized, including ECUs programmed, paired, or cloned specifically for the Client's vehicle (identified by VIN, registration, or original part); services fully performed before the end of the withdrawal period, when performance has begun with the Client's prior express consent and express waiver of their right of withdrawal.

12.5 Client's Responsibility

The Client's responsibility can only be engaged in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods.

12.6 Standard Withdrawal Form

(To be completed and returned only if you wish to withdraw from the contract — Article R221-1 of the Consumer Code.)

To the attention of Incarline — Espace Commercial Le Méridien, Route de Montpellier, 34700 Lodève — contact@incarline.com:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) / for the provision of services (*) below:

• Ordered on (*) / received on (*): ______________________
• Order number: ______________________
• Name of consumer(s): ______________________
• Address of consumer(s): ______________________
• Signature (only if notified on paper): ______________________
• Date: ______________________

(*) Delete as appropriate.

13. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct, and up to date.

We have developed a policy to address all your privacy concerns. For more information, please refer to our privacy statement and cookie policy.

14. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and cannot access any part of our website due to your disability, we ask you to send us a notification including a detailed description of the issue you encountered. If the issue is easily identifiable and can be resolved in accordance with standard industry computer tools and techniques, we will resolve it promptly.

15. Export Restrictions / Legal Compliance

Access to the website from territories or countries where the content or purchase of products or services sold on the website is illegal is prohibited. You may not use this website in violation of France's export laws and regulations.

16. Assignment

You may not assign, transfer, or subcontract any of your rights and/or obligations under these general terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this section will be null and void.

17. Breach of These General Terms and Conditions

Without prejudice to our other rights under these general terms and conditions, if you breach these general terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or initiating legal action against you.

18. Force Majeure

Except for payment obligations under these terms, no delay, failure, or omission by either party to perform or observe any of its obligations under these terms will be considered a breach of these general terms and conditions if and for as long as such delay, failure, or omission results from a cause beyond the reasonable control of that party.

19. Indemnification

You agree to indemnify, defend, and hold us harmless from all claims, liabilities, damages, losses, and expenses related to your breach of these general terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for damages, losses, costs, and expenses related to or arising from such claims.

20. Waiver

The failure to enforce any provision set forth in these general terms and conditions and any agreement, or to exercise any termination option, shall not be construed as a waiver of such provisions and shall not affect the validity of these general terms and conditions or any agreement or any part thereof, nor the right thereafter to enforce each and every provision.

21. Language

These general terms and conditions will be translated exclusively into French. All notices and correspondence will be written exclusively in this language.

22. Entire Agreement

These general terms and conditions, along with our privacy statement and cookie policy, constitute the entire agreement between you and IncarLine regarding your use of this website.

23. Updating These General Terms and Conditions

We may update these general terms and conditions from time to time. The date indicated at the beginning of these general terms and conditions is the most recent revision date. We will notify you in writing of any changes or updates, and the revised general terms and conditions will take effect on the date we notify you. Your continued use of this website after the posting of changes or updates will be considered as notice of your acceptance to comply with and be bound by these general terms and conditions. To request a previous version of these general terms and conditions, please contact us.

24. Choice of Law and Jurisdiction

These general terms and conditions are governed by the laws of France. Any dispute relating to these general terms and conditions will be subject to the jurisdiction of the courts of France. If any part or provision of these general terms and conditions is determined by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision will be modified, deleted, and/or enforced to the fullest extent possible to give effect to the intent of these general terms and conditions. The other provisions will not be affected.

25. Contact Information

This website is owned and operated by IncarLine.

You can contact us regarding these general terms and conditions through our contact page.

26. Download

You can also download our general terms and conditions in PDF format.